IP-PBX – Big Business Functionality at Affordable Prices

FAQ

What are the differences in your Offce and Service Provider products?

What are my choices of IP phones or devices?

What are the hardware requirements to run your products?

Vidanetwork Office Products: Sample Features

Vidanetwork phone systems are loaded with features that small businesses need and big businesses take for granted, including features that cost extra on other IP PBX systems. And unlike phone company services such as voicemail or call forwarding, with a VIDAnetwork phone system, you don't pay extra every month!

Feature	Description
Auto Attendants	Greet callers with recorded messages that offer touchtone choices and connect callers to extensions. It's like having your own receptionist 24 hours a day. There are 9 levels of auto attendant, so you can offer multiple options for callers.
Voicemail	Built-in voicemail saves you paying monthly for phone company voicemail, and it's centralized, so you don't have to check different mailboxes for cell and office phones. You can also have your voicemail sent to you by email that including the voicemail in an audio file.
Remote Extensions	Any phone, anywhere, can be added as an extension of the system. Integrate mobile and teleworkers, stay connected anywhere, and give your customers a single number to contact you.
External IP Extensions	Plug a SIP phone into your network at home or any other location and it functions just like the extensions in the office. Great for teleworkers or for keeping connected to your business when you're at home or on the road.
Expandable	From 1 to 1000s of users, grow when you grow. 1 line at a time.
Phone Freedom	Works with industry standard SIP phones, standard analog telephones and selected IP soft phones. Get the phones you want to meet everyone’s needs. Mix and match, it’s your choice!
Dial-By-Name Directory	Callers can select an extension by dialing the name of the person they want to reach.
Voicemail to E-mail	Receive e-mail notification of new voicemails, with the message attached as an audio file. Stay in-touch everywhere with one unified inbox for calls and email messages.
Call Cascade	If your extension is busy, not answered, screened, or on do not disturb, calls can ring a sequence of other extensions or ring groups before sending the caller to voicemail.
Ring Groups	Send calls to all local extensions in a department. Ring more than one extension simultaneously and use different ring patterns to identify types of calls.
Call Queue/ACD	If an extension or ring group is busy, the caller gets the option to leave a message, remain on hold, or return to the auto attendant. At your extension, you get notified of queued inbound calls.
Automatic Route Selection	Automatically send certain kinds of outgoing calls through specific phone lines. All long-distance calls, for example, can use a specific line or group of lines.
Toll Restriction	Prevent unauthorized long-distance calling from any extension.
Call Detail Record Logging	Assign accounts to calls and track length of calls for billing of professional services.
Line Appearance	See which lines are available or in use, right on your SIP phone or soft phone. Customize which lines to view for each extension.
Busy Lamp Field/BLF	See who is on the phone or available to receive calls with the use of BLF enabled SIP phones. Great for receptionists and companies that answer calls live instead of routing everything through the auto-attendant.
Call Forward	Send calls to any other local or remote extension, to a ring group, or voice mailbox.
Auto Fax Detection	Automatically route faxes without wasting money on a dedicated fax line (customization needed).
3-way calling	Connect up to 3 parties on one phone call.
Conference Bridge	Dedicated conference room to hold conference for up to 100 people
Remote Workers	Use a SIP phone or soft-phone and get access to all the same features you have in the office. You are an extension of the system anywhere you have broadband internet access. At your home, across the country or around the globe.
Day, Night and Holiday Scheduling	Handle incoming calls differently at different times of the day, days of the week and on holidays. Professionally handle calls during and after regular business hours.
Call Hold Transfer/Park	Hold calls. Transfer calls to local or remote extensions, ring groups, or voicemail.
Call Screening	Records a caller's name, then plays it to the recipient, who can accept or redirect the call.
Intercom	Place calls from one extension to another by dialing 3 or 4 digits
Call pickup	Pick up calls from other extensions.
Hosted Audio Conference Bridge	Need ten people on a last-minute conference call? Vidanetwork offers a Global Conference service that will pull together the people you need, when you need them. With Global Conference you don’t need to buy a dedicated conference bridge and associated lines for your IP-PBX.
Public Announcement	Connect to a PA system, or make announcements through the speakers of selected SIP telephones.
Remote Management	Change configuration of the system remotely. Three levels: Super-user, Admin and individual user.
DID Support	By-pass the auto-attendant and get callers directly to the intended extension or department by subscribing to DID service from your Service Provider

Vidanetwork Products Comparison

Features	VOffice Pro	VCenter	VCloud Platform

Recommended Hardware	Dell compatible PC	Dell servers	Dell blade servers
Platform Requirements	Linux, Apache, Mysql, and PHP	Linux, Apache, Mysql, and PHP	Linux, Apache, Mysql, PHP and Java
Recommended Applications	Office phone system with < 500 employees	Call centers with < 500 seats	Service providers
Protocols	SIP, PSTN PRI	SIP, PSTN PRI	SIP, PSTN PRI, SS7
Business Telephony (IP-PBX features)	√ (included)	√ (included)	√ (included)
Web based super user graphic interface	√	√	√
Web based PBX administrator interface	√	√	√
Web based end user portal	√	√	√
Call flow editor and generator	√	√	√
CDR analysis and report utilities	√	√	√
VOIP trunking (SIP origination/termination)	√	√	√
ISDN connectivity (T1, E1, BRI)	√	√	√
Analog connectivity (FXS and/or FXO)	√	√	√
Voicemail to email and online retrieving	√	√	√
Conference and Web admin portal	√	√	√
Multiple languages (English, Chinese etc)	√	√	√
DID (phone number) management	√	√	√
Graphic IVR menu editor for PBX admin	√	√	√
Call routing based on date & time (holidays and working hours)	√	√	√
Conference Bridge	√ (optional)	√ (optional)	√ (optional)
Fax to email and online retrieval	√ (optional)	√ (optional)	√ (optional)
Operator console	√ (optional)	√ (optional)	√ (optional)
CRM integration	−	√ (optional)	√ (optional)
Advanced queuing and recording	−	√	√
Agent / Queue statistic and reports	−	√	√
Multiple Hosted Virtual PBXes: (IP Centrex for multiple businesses)	−	√ (optional)	√ (optional)
Virtual Call Center	−	−	√ (optional)
High Availability (redundancy)	√ (optional)	√ (optional)	√ (optional)
Pro-active monitoring & Backup	√	√	√
Billing system : Post-pay, pre-pay, monthly flat rate with bucket minutes	−	−	√
Multiple billing plans	−	−	√
Corporate billing (account bundling)	−	−	√
Calling Card application	−	−	√ (optional)
Reseller billing	−	−	√ (optional)
Online payments and statements	−	−	√
Online payments	−	−	√ (optional)
Installation Support	√	√	√
Customization Project Management	√ (optional)	√ (optional)	√ (optional)
Hosted in the Cloud(SAAS)	Inter-connect with VCloud	Inter-connect with VCloud	√

Hardware Support

Vidanetwork’s IP- PBX/ Call Center software is designed for small to medium sized business environments and run on industry standard CentOS 5.4 Linux platforms.

Our IP-PBX software is fully compatible with our Call Center software which in-turn is compatible with our VCloud solution allowing for a seamless upgrade path as your needs change.

All solutions run on standard (x86) hardware such as DELL, HP or IBM towers and servers.

Minimum Recommended Hardware Requirements:

Minimum requirements: 1Ghz CPU, 1GB RAM, 10GB disk.

50+ concurrent calls: Single Pentium 4 CPU, 2GB RAM, 80GB disk

250 concurrent calls: Single Dual core high end CPU or Dual CPUs, 2GB RAM, 250GB disk

500+ concurrent calls: Dual Quad-core CPUs, 4GB RAM, 500GB disk

Choice of Phones or Devices

You have the choice of your own phones or devices. Vidanetwork products support virtually any SIP 2.0 compliant phones as well as analog devices.

For systems wanting to take advantage of Phone Book and BLF capabilities Vidanetwork recommends the Grandstream line of SIP devices.

Vidanetwork is happy to assist you with sourcing your hardware or you are welcome to purchase your equipment through your vendor of choice.

Vidanetwork VCRM - Features

Sales Force Automation	Customer Support & Service	Marketing Automation
Lead Management	Trouble Tickets	Campaign Management
Account & Contact Management	Knowledge Base	Mass Mailing
Opportunity Management	Customer Self Service	E-mail Templates
Sales Quotes	Online Knowledge Base	Mail Merge Templates

Inventory Management	Activity Management	Productivity Add-ons
Products Catalog	To Dos, Meetings & Calls	Email Client
Price Books	Recurring Events	Outlook Plug-in
Vendor Management	Shared Calendar	Office Plug-in
Purchase Orders	Activity History	Thunderbird Extension
Sales Orders	E-mail Notifications	Customer Portal
Invoices	Notes	RSS Feeds

Reports & Dashboards	Product Customization	Security Management
Key Metrics	Custom Fields (10 different data objects)	User Management
Customizable Reports	Pick Lists	Profiles
20 Pre-built Reports	Custom List Views	Roles
20 Pre-built Dashboards	Drag & Drop Modules	Groups
Report Folders	Currency customization	Organization-level Access Control

Sales Force Automation

Sales Force Automation (SFA) is an important VCRM function that streamlines and enhances the operations of your sales team. SFA includes the key activities needed by your sales team including Lead Management, Opportunity Management, Account & Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.

Key Modules

Vidanetwork VCRM supports a number of different aspects of Sales Force Automation.

Lead Management
Opportunity Management
Account Management
Contact Management
Activity Management
Reports & Dashboards

Lead Management

Sales leads are a vital resource for sales and Vidanetwork VCRM offers sales teams a full range of lead management functions.

Manage leads end-to-end (from creating leads to converting them into opportunities)
Capture leads directly from your Web site and transfer to Vidanetwork VCRM
Customize online lead form as per your organization requirements
Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
Add multiple products to the leads
Qualify leads to next stage based on information captured in lead details
Convert leads into sales opportunities, accounts, and contacts with a single-click
Lead conversion mapping for all the custom fields
Create fully customizable lead reports
Export leads for further analysis

Opportunity Management

Opportunity Management is another important sales function covered by Vidanetwork VCRM. Opportunities are labeled Potentials in Vidanetwork VCRM. Vidanetwork includes the following features for Opportunity Management:

Track all sales opportunities end-to-end in a sales cycle
Associate opportunities with accounts, contacts, activities, and other modules to have a better visibility on the opportunities
Generate quotes, sales orders, and invoices from the potentials
Create fully customizable opportunity reports
Export opportunities to spreadsheet software, such as Microsoft® Excel®, OpenOffice® and others to analyze the sales pipeline and quickly identify the bottlenecks if any

Account Management

Track all accounts and related contacts, opportunities, cases, and other details from a common repository
Specify parent-child relationships between accounts and their subsidiaries or other divisions
Import accounts from external sources, such as ACT, GoldMine, and other applications
Generate quotes, sales orders, and invoices for the accounts
Track purchase history of the customers and analyze opportunities for up selling and cross selling
Create fully customizable account reports
Export accounts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others to analyze the buying patterns of a customers and set up loyalty programs
Attach customer-specific documents to accounts for a quick reference in future

Contact Management

Track all contacts and related opportunities, cases, activities, and other details from a common repository
Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
Import contacts from external sources, such as ACT, GoldMine, and other applications
Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
Synchronize contacts with Microsoft® Outlook®

Activity Management

Add all important customer-related e-mails to Vidanetwork VCRM for quick reference in future
Store all the details of customer meetings and calls in a n intuitive calendar
Manage daily tasks of the Vidanetwork VCRM users to have a streamlined sales process

Reports & Dashboards

Pre-build reports for sales force automation
Sales pipeline analysis by stage
Monthly Sales pipeline analysis
Sales opportunities by lead source

Drill-down the dashboards by time and opportunity stage

VCRM Inventory Management

Vidanetwork VCRM extends beyond traditional VCRM to provide a complete sales cycle management by integrating Inventory Management functions, such as Products, Price Books, Vendors, Sales Quotes, Purchase Orders, Sales Orders, and Invoices with VCRM modules, such as Leads, Accounts & Contacts, and Opportunities. Using Vidanetwork VCRM you can achieve the seamless integration between pre-sales and post-sales activities in a single application.

Key Modules

Products Management
Sales Quotes
Order Management
Invoices

Products Management

Manage organization-wide products
Associate products with other modules for a better 360 degrees view
Import product details from other applications
Create custom product fields as per your organization's requirements
Attach product-specific documents, such as collateral, license agreements, and others
Upload product images for easy identification
Export product details to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
Create Price Books as per customer segment and associate products with Price Books
Procure products from the selected vendors list

Sales Quotes

Track outstanding quotes from the quotes list view
Add line items to the quotes and update subtotal, taxes, adjustments, and grand total amounts
Select different prices for the same product as per customer segment
Create printer-friendly Sales Quotes and deliver to the prospective customers through E-mail
Create Sales Orders or Invoices with a single click from the Sales Quote
Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the prospect
Display quotes related to accounts under the related list
Customize Sales Quote fields as per your organization's requirements

Order Management

Streamline organization-wide procurement and fulfillment processes with integrated approach of Vidanetwork VCRM
Track outstanding orders from the orders list view
Procure products from the best available Vendors/Manufacturers/Resellers list in Vidanetwork VCRM
Manage up-to-date stock position by seamless integration between order fulfillment and available stock in your warehouse
Customize Purchase Order (PO) and Sales Order (SO) fields as per your organization requirements
Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the prospect while creating orders
Add line items to the Orders and update subtotal, taxes, adjustments, and grand total amounts automatically
Create printer-friendly Order (PO/SO) and deliver to the Vendors/Customers through inbuilt E-mail service
Once the Sales Order is accepted, create Invoice from Sales Order with a single click
Periodically notify the stock position to the parties concerned in your organization so that stock is always available to fulfill the outstanding orders

Invoices

Track outstanding invoices from the Invoices list view
Create printer-friendly Invoices and deliver to the customers through inbuilt E-mail service
Customize Invoice fields as per your organization requirements
Add line items to the Invoice and update subtotal, taxes, adjustments, and grand total amounts automatically
Customize Invoice fields as per your organization requirements
Avoid duplicate work by dynamically displaying the Billing and Shipping addresses of the customer while creating invoices
Associate invoices with the General Ledger account for hassle-free Book Keeping

CRM Customer Support & Service

Vidanetwork VCRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organization's customer support force. You can also use other customer support-related modules, such as Products, Activity Management, Calendar, Contact Management, and so on.

Key Modules

Ticket Management
Knowledge Base
Customer Self Service Portal

Ticket Management

Track all trouble tickets related to customers end-to-end as per organization's customer support process
Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets
Create fully customizable list views as per Support person's requirement
Provide solutions to the trouble tickets submitted through Customer Portal
Automatically update the status of tickets through E-mail
Create fully customizable ticket reports
Create customer support statistics to help the managers to plan for a better customer support process.
Create custom fields as per your organization requirements

Knowledge Base

Manage product-wise Knowledge Base in a centralized location for a better resolution of trouble tickets within least possible time
Associate Articles with trouble tickets and products
Provide public access to the Knowledge Base only after approval
Maintain up-to-date Articles in Vidanetwork VCRM based on customer suggestions & comments

Customer Self Service Portal

Fully customizable and you can deploy without hassles in your Web site
Secured access to the Customer Self Service Portal
Search Knowledge Base articles before submitting trouble tickets
Constantly improve the quality of Knowledge Base by threaded discussions
Notify trouble ticket update to the customers through E-mail
Follow up the trouble tickets by threaded discussions
Update customer profiles (limited functionality)

CRM Marketing Automation

Vidanetwork VCRM provides Campaign Management, E-mail Marketing, Online Lead Forms, Product Management specifically useful for your organization-wide marketing requirements. You can also use other marketing-related modules, such as Calendaring, Contact Management, File Attachments, and so on.

Key Modules

Campaign Management
E-mail Marketing
Lead Management

Campaign Management

Manage organization-wide marketing campaigns
Track campaign effectiveness based on customer data
Execute personalized mass mailing campaigns for the campaigns

E-mail Marketing

Manage mailing lists based on existing data related to leads, accounts, and contacts
Create HTML templates directly from the system
Send mass E-mail campaigns from the selected mailing lists

Lead Management

Capture leads directly from your Web site and transfer to Vidanetwork VCRM
Customize online lead form as per your organization requirements
Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
Qualify leads to next stage based on information captured in lead details

CRM Security Management

Vidanetwork VCRM supports advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierarchy and group membership.

Sharing Control

Vidanetwork VCRM has very flexible sharing and access control tools to allow you to setup the VCRM system to match the needs of your business. Sharing control can be changed for each module to reflect the desired levels of access and sharing of information needed by any specific organization.

Roles and Role Hierarchies

Vidanetwork VCRM provides a good set of tools to create and manage access controls using roles and role hierarchies. New roles can be setup easily with specific permissions. You can setup manager or other roles in the role hierarchy with required access to subordinate roles. For each role, you can specify the level of access allowed and for each module.

Profiles

Vidanetwork VCRM Profiles can be used to manage sets of access permissions and assign them to roles. This allows for easy management of access permissions for different roles that you create.

Groups

Vidanetwork VCRM Groups allow easy management of access and sharing for different groups of users. Users as well as roles can be added to groups to easily manage the access permissions needed for groups.