Why Vidanetwork Software |
The ultimate web enabled high efficient, remote configuration and management software with scalable architecture that brings all the tools you need to manage your business processes and improve your bottom line. RCMM (Remote Configuration, Monitoring and Management) gives you the power to care for network management, hosted virtual PBX provisioning, smart call routing, billing and rating, account management, customer self care, service activation, and workflow automation, all in one system. The RCMM can manage multiple Vidanetwork IntelliGate products and make them working as one system. With RCMM system, your customer service representatives will be able to process orders quickly, accurately and efficiently, and you can easily generate management reports to run your business more effectively. Also, as part of the Vidanetwork product package you have access to a dedicated client service team that will provide ongoing training, and assist with the design, creation, and management your routing rules and rating plans. The RCMM software also has multiple security access levels allow management to determine each user's capabilities within our system, such as Administrator, Operators, PBX Administrators, Conference Hosts and End Users. |
Multiple Hosted Virtual PBXes: |
| Multiple hosted virtual PBXes could be hosted in ONE box. Calls can be sent to any company, any employee, in any location, anywhere in the world. Unlike a standard PBX, there is no hardware or software to buy or maintain, so costs start low and stay low. The software supports online IVR menu configuration tool, voice recording and on-hold music upload facilities. Each Virtual PBX has its own IVR menu and the incoming calls could be routed through the IVR voice prompts based on date/time and. Some other advanced features are also supported, such as queuing and skills-based call routing with traffic analysis and CDR statistics. |
Powerful Billing System |
The Web-based RCMM billing system supports for Pre-pay, Post-pay and flat rate with bucket billing plans for call processing and billing. The billing system uses a variety of techniques to procure the client's CDRs which are then processed by our pre-pay rating algorithm and post-pay CDR analyzer. The highly optimized processing power means that your work will be processed quickly and accurately for every call and generate statements for each bill cycle, and there will never be a need to upgrade to a larger architecture. The CDRs are processed using client information located on our optimized database server. The RCMM billing system is a web-based database server, which allows various users access to a centralized information system over the Internet. The RCMM billing system is provided on a fully redundant, robust architecture, and includes full database access for users, secure connections and nightly data backups. RCMM billing system manages all aspects of billing for clients including statement generation, payment book-keeping, printing and even online payment. |
Scalable, expendable and reliable |
| The RCMM is a scalable distributed network management system. You can start as small as one all-in-one 1U server and then grow as big as blade servers by keep adding call units to the system. Reliability and efficiency are designed into the system by using multi-point redundancy and backup. |
