Features | Vida OfficePRO IP-PBX Edition
| Vida Call Center Edition
| Vida IntelliGate Platform
|
| Recommended Hardware platform | Dell PC or
Dell PowerEdge | Dell rack mountable PowerEdge server | Dell rack mountable or blade servers |
| Business Telephony (IP-PBX)
| √ | √ | √ |
| Web based super user GUI
| √
| √ | √ |
| Web based PBX administrator GUI | √ | √ | √ |
| Web based end user portal | √ | √ | √ |
| Call flow editor and generator
| √ | √ | √ |
| CDR analysis and reporting
| √ | √ | √ |
| SIP protocol and Soft phone
| √ | √ | √ |
Video support Tandberg, Polycom
and Grandstream (H.263,H.263+,H.264) | √ | √ | √ |
| VOIP trunking
| √ | √ | √ |
| ISDN connectivity (T1, E1, BRI)
| √ | √ | √ |
| Analog connectivity
| √
| √ | √ |
| Voicemail to email & online
retrieving
| √ | √
| √ |
| Conference & Web admin portal | √ | √ | √ |
| Multiple languages (English,
Chinese, French, and Spanish) | √ | √ | √ |
| DID number management | √ | √ | √ |
| IVR menu editor, for PBX admin | √ | √ | √ |
| Call routing based on date & time,
i.e. holidays and working hours | √ | √ | √ |
| Fax to email and online retrieval | optional | optional | optional |
| Calling Card module w/ PINless entry
and account bundling | optional | − | optional |
| Operator console application
| optional | optional | − |
| Microsoft® Outlook integration
| − | optional | − |
| CRM system w/ screen pop up for
incoming calls
| − | optional | − |
| Campaign software integration | − | optional | − |
| Advanced queuing and recording | − | √ | √ |
| Agent/Queue reporting & statistics | − | optional | optional |
| Paging/Inter-com & Background Music | optional | optional | − |
| Multiple Hosted Virtual PBXes:
IP Centrex for multiple businesses
| − | optional | optional |
| Virtual Call Center
| − | − | √ |
| High Availability
| optional | optional
| optional |
| Billing system : Post-pay, pre-pay,
Metered Monthly Flat Rate | − | − | √ |
| Multiple billing plans | − | − | √ |
| Reseller billing | − | − | optional |
| Corporate billing & Account Bundling | − | − | √ |
| Online Customer Signup portal | − | − | optional |
| Online statements | − | − | √ |
| Online payments by Paypal or Payjunction | − | − | optional |
| Service Level Agreement | √ | √ | √ |
| Pro-active monitoring & Backup
| √ | √ | √ |
| Installation Support | included | included | included |
| Customization Project | optional | optional | optional |
